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Return Policy

Return FAQ

Return Instructions

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Return Policy

At The Red Barn Guy we are committed to customer service and allowing customers to be confident when buying online. Our return policy is for unused items and is separate from warranty claims. Please visit our Warranty page for warranty information.

  • In order to return an order, you must obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid RMA.
  • We offer returns for refund, including sales tax, on orders for up to 30 days after the order ships. Only unused items are eligible for return. Once an item has been connected to a machine’s attachment plate, hooked up to hydraulics, operated, or otherwise shows sign of use, this item is no longer eligible for return except in the case of a warranty claim. Clearance Sale items marked as Closeout, Clearance, Demo, Used, or Prototype items are sold as is and are not eligible for returns under any circumstances.
  • Customers are responsible for return shipping costs, and initial shipping costs are not refunded.
    If an item is returned without prior authorization, it will be rejected and shipped back to the customer at their expense. If for any reason the product cannot be returned to the customer, we will hold the item for 3 business days complementary before charging storage fees to the customer’s account ($10 per day for parcels, $100 per day for pallets/crates). If a product cannot be returned to the customer after 60-days, the item will be considered abandoned customer merchandise and relinquished.
  • New, full-price items that have been purchased with a store coupon code or store credit are eligible for returns.
  • If more than 30 days have passed since the date of shipment, some items may be returned for store credit. This will require prior authorization from The Red Barn Guy, and returns will be authorized on a case by case basis.
  • Customers are responsible for carefully packaging item(s) for return. If an item arrives at our facilities damaged or not in “like new” condition, we may reject the return & refund request. If damage is caused by shipping carrier negligence, then your return will not be impacted except for the time it takes to discover and determine the cause of the item’s damage. Please see the “Lost or Damaged Items” section below to learn more.

Refund requirements

Non-Financed Orders (standard payment method)

Refund must be requested no more than 30 days after the order ships. Orders outside of the 30 day window are not eligible for a refund, but may be returned for store credit. See Returning After More Than 30 Days section below.

Product must be in its original packaging or, with approval from The Red Barn Guy, repackaged satisfactorily .

Product must be unused and unchanged from its original form.

Customer must provide a receipt, purchase order or other proof of purchase (I.e. Web Order ID)

Financed Orders

Order cancellations & refunds must be requested by electronic mail and sent to your assigned Sales Rep, at least 24 business hours before the order is communicated to ship, and before the order is “funded” by the finance company. (i.e. communicated lead-time/ship-date).

Once a financed order has been shipped, it will be fully funded and your first payments will be due shortly after that. At this point, your order is final and can not be un-wound. Please talk with a representative of your financier or a representative of The Red Barn Guy about this before financing.

Customer must provide a receipt, purchase order or other proof of purchase (I.e. Web Order ID).

Returning After More than 30 Days

If you are returning your item after 30 days with an authorized RMA, you will be refunded with store credit equivalent to the purchase price of the item, minus the initial shipping cost, as well as a 5-25% restocking fee deducted, depending on the item being returned and its condition. The restocking fee is completely determined by The Red Barn Guy and affiliate suppliers who will receive the returned item.

Store credit will automatically be applied to your customer account once the return has been inspected by us or our supplier. If you do not currently have a customer account, you may create one yourself, or call one of our customer service representatives for assistance.

Exchanges

If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping cost, as well as the shipping cost of the new item that is sent out. In order to start an exchange, please follow the steps outlined in the “Return Instructions” tab of this web page. You will then purchase the new item separately (we recommend you do this promptly to ensure the new item is delivered as quickly as possible). You will be refunded for the first order once the item has arrived at our facilities and has been inspected for signs of use or damage. Please note that you will likely have two charges on your account until you have been refunded for the first order. The Return Policy outlined above applies directly to exchanges without exception. The following requirements must be met to qualify for an exchange:

  • Exchange must be requested within 30 days of the date the order ships. Orders outside of the 30 day window are not eligible for an exchange.
  • Product must be in its original packaging or, with approval from The Red Barn Guy, repackaged satisfactorily.
  • Product must be unused.
  • Product must not have been purchased using a financing company (financed purchases are final once shipped, or once the order is funded by the financing company).
  • Customer must provide a receipt, purchase order or other proof of purchase. (I.e. Web Order ID)

Lost or Damaged Items

In the rare case of receiving an item that has been damaged during transit, it is the customer’s responsibility to note any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver. Upon delivery please inspect the items prior to signing the delivery receipt. If you receive a damaged item and would like to return it, DO NOT SIGN THE DELIVERY RECEIPT, and make sure to note on the delivery receipt that the item was received damaged. You will also be responsible for filing a freight claim with the carrier. We will advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. If it is found that the item was damaged in transit, a new item will be sent to you free of charge.

Please notify us as soon as you believe your order is missing. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks from the time we notify the carrier of the issue to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no extra cost.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us by clicking the link below:

Contact us

This document was last updated on July 30, 2023

Our Warranty

Most suppliers with a product for sale on TheRedBarnGuy.com provide a manufacturer warranty. Please check our warranty page to learn more about manufacturer warranties. You may also find a specific product’s warranty on the product web page. The Red Barn Guy AUTOMAZE LTD. CO. does not provide any warranty in lieu of a manufacturer warranty.

Warranties conveyed on TheRedBarnGuy.com are manufacturer warranties, and except for Skid Steer Basics and Eterra, are not represented by The Red Barn Guy AUTOMAZE LTD. CO.. Most attachment products come with a 12 month manufacturer’s warranty that covers all manufacturing defects or malfunctions. All return shipping fees on returns due to warranty issues will be covered by the manufacturer. See our Warranty Page for our full warranty policy. Some restrictions apply.

If you discover any physical manufacturing defects in the materials or craftsmanship of the product you purchased, and the product is covered by a manufacturer’s warranty, please submit your warranty claim to the manufacturer and list The Red Barn Guy AUTOMAZE LTD. CO. as your dealer. Provide proof of original purchase with the manufacturer’s warranty claim, and prepare to ship the product back if the claim is approved. If your claim is approved, the manufacturer will in most cases repair or replace the item at no cost to you.

Returns FAQ

Can I return and item outside of the 30-day policy?

If you are returning your item after 30 days with an authorized RMA, you will be refunded with store credit equivalent to the purchase price of the item, minus the initial shipping cost, as well as a 5-25% restocking fee deducted, depending on the item being returned and its condition. The restocking fee is completely determined by The Red Barn Guy and affiliate suppliers who will receive the returned item.

Store credit will automatically be applied to your customer account once the return has been inspected by us or our supplier. If you do not currently have a customer account, you may create one yourself, or call one of our customer service representatives for assistance.

Can I exchange an item?

If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping of the initial purchase, as well as the shipping costs of getting the new item out to you.

Can I return a used item?

We do not accept returns on used items, unless the item has been ruled to be defective by an authorized The Red Barn Guy representative and is approved for warranty. Please visit our Warranty Page for more information.

Freight Damages and Lost Shipments

In the rare case of receiving an item that has been damaged during transit, it is the customer’s responsibility to note any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver. Upon delivery please inspect the items prior to signing the delivery receipt. If you receive a damaged item and would like to return it, DO NOT SIGN THE DELIVERY RECEIPT, and make sure to note on the delivery receipt that the item was received damaged. You will also be responsible for filing a freight claim with the carrier. We will advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. If it is found that the item was damaged in transit, a new item will be sent to you free of charge.

Please notify us as soon as you believe your order is missing. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks from the time we notify the carrier of the issue to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no extra cost.

Our Warranty

Most suppliers with a product for sale on TheRedBarnGuy.com provide a manufacturer warranty. Please check our warranty page to learn more about manufacturer warranties. You may also find a specific product’s warranty on the product web page. The Red Barn Guy LLC does not provide any warranty in lieu of a manufacturer warranty.

If you discover any physical manufacturing defects in the materials or craftsmanship of the product you purchased, and the product is covered by a manufacturer’s warranty, please submit your warranty claim to the manufacturer and list The Red Barn Guy LLC as your dealer. Provide proof of original purchase with the manufacturer’s warranty claim, and prepare to ship the product back if the claim is approved. If your claim is approved, the manufacturer will in most cases repair or replace the item at no cost to you.

Return Instructions

There are return shipping processes depending on what kind of order you received. See below for a breakdown of each process.

Returning parcel shipments
  1. Complete the Start a Return Form
  2. Once your RMA has been authorized by Skid Steer Solutions, we will provide a return shipping label via email
  3. Prepare your package for the return journey
  4. Ensure that your order is placed back in the original packaging
    Tape the box securely
  5. Attach the return label provided onto the box
  6. Drop your prepared package off at the nearest FedEx or USPS location
Returning freight shipments
  1. Complete the Start a Return Form
  2. Once your RMA has been authorized by Skid Steer Solutions, we will provide a return shipping label via email
  3. We will send you a copy of your return Bill of Lading via email
  4. We will schedule a date and time (Monday through Friday between 2 and 5 p.m.) for the order to be picked up.
  5. Prepare your package for the return journey
  6. The attachment must be placed, strapped down, and secured onto the pallet (straps will be provided if necessary).
  7. The product must not extend past the length or width of the pallet.
  8. Print out 2 copies of the Bill of Lading that was provided to you by our shipping team. Keep one copy and give the ODFL driver the other copy at the time of pickup.
  9. On the scheduled date of pickup, you must be onsite for the pickup at the scheduled time.
  10. When the driver arrives to pick up the attachment, they will sign one copy of the Bill of Lading and you will sign the other one for your record.

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